Help your team scale through the use of technology solutions.
If your customer success or customer support/service teams need technology but you don’t know where to start…we can help. We provide customized services from needs assessment through implementation and configuration. Some of the services we offer:
- Helping Customer Success leaders identify processes that can be automated through the use of technology
- Designing a low- or “tech-touch” model using customer self service tools
- Determining budget, timeline and expected ROI
Evaluation and Selection:
- Providing unbiased, independent information on available technology solutions to fit your needs
- Establishing solution evaluation criteria and helping create solution recommendations based on data
- Determining project plans and roles for technology implementation
Implementation, Configuration and Training
- Set up and configuration of CRM, support ticket and customer success automation tools such as Salesforce, ZenDesk, Synap, Bolstra, Gainsight, etc.
- Providing project management services to work with internal customers, IT and other affected teams during implementation
- Delivering post-implementation training and follow up for customer success teams on how to most effectively use new technology
Contact us to learn more and to discuss your organization’s specific needs.