July 18, 2017

Our Services

Coaching Services

We provide coaching to customer success executives, managers and team members in a variety of areas:

  • Change Management
  • Compensation Programs
  • Customer Engagement

Technology Services

If your customer success or customer support/service teams need technology but you don’t know where to start…we can help. We provide customized services from needs assessment through implementation and configuration:

  • Needs Assessment
  • Evaluation and Selection
  • Implementation, Configuration and Training

QuickStart Services

If you need to create or update your metrics or processes quickly and efficiently, we can help. Our QuickAssist Services provide a 4-hour workshop where we will assist you in designing key components of your customer success plan:

  • Metrics and KPIs
  • Process Design
  • Playbooks

Program Design Services

Our Program Design Services can help create new programs from the ground up, using our time-tested Voyant Methodology. We can help you design, implement and roll out the following types of programs and more:

  • Customer Success programs
  • Voice of the Customer programs
  • Key Account Management programs