August 22, 2017

Customer Success Maturity Model

Customer Success Maturity ModelVoyant Consulting and Synap Software are pleased to share the results from our 2017 Annual Customer Success Maturity Model Survey. The survey measured the maturity of Customer Success organizations against five key dimensions: People Maturity, Process Maturity, Technology Maturity, Company Engagement Maturity, and Customer Engagement Maturity.

The survey contains detailed and actionable feedback from senior Customer Success leaders nationwide. This data plays an important part in understanding the state of the Customer Success industry today and where it is heading in the future.

To download a copy of the report results, simply complete the form below.