March 27, 2017

Coaching Services

Coaching and training tailored to your needs.

If you want to improve a specific area of your business, Voyant Consulting is here to help. With our extensive background in customer success and post-sales technical service, we can provide insights and guidance that will help you drive measurable performance. Our classes are customized based on your specific needs, goals, timeline and budget. Here are some of the ways we’ve helped our previous customers:

Coaching:

  • Providing guidance to executive teams for companies looking to start a customer success function
  • Sharing industry knowledge and expertise with customer success leaders
  • Ad-hoc coaching on a weekly- or bi-weekly basis to address current needs

Onsite/In-Person Training:

  • Educating company executives, Customer Success leaders and team members on foundational CS processes and metrics
  • Conducting skills-based training on customer negotiation, relationship building, etc.
  • Creating customized classroom sessions for companies based on their teams’ maturity and needs

One-on-one training:

  • Building templates and processes for new team member on-boarding and ramp-up
  • Delivering customized training plans for individual employee development

Contact us to learn more and to discuss your organization’s specific needs.

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